Assistant Centre Manager - Northampton, Northamptonshire

Assistant Centre Manager - Northampton, Northamptonshire

Job Type: Full Time - Permanent

Perks:

• 28 days holiday
• Free climbing access
• Exclusive staff discounts

At The Pinnacle Bouldering Centre and Clip ‘n Climb Northampton, we’re more than just walls and ropes, we’re a community built on passion, positivity, and the thrill of achievement. Every day, we inspire people of all ages and abilities to push boundaries, conquer fears, and celebrate success together. Our centres buzz with energy, teamwork, and laughter, making it an incredible place to work and grow. If you’re looking to join a company that values people, adventure, and purpose in equal measure, you’ll find your next challenge here.

Role Overview:

We are seeking a dynamic and experienced leisure manager to oversee the daily operations of our Clip 'n Climb facility including food and beverage (F&B) services. Also supervising the team responsible for guest services, safety, and the overall operational flow of the Clip ‘n’ Climb activities. The ideal candidate will possess excellent leadership skills, a passion for customer service, and a hands-on approach to ensure a smooth and enjoyable experience for our guests.

Key Responsibilities:

Staff Management and Development:

• Lead, motivate, and manage a team of climbing instructors, reception staff, café assistants, and other team members.
• Conduct regular 1-2-1s with staff to provide feedback, set goals, and support their development.
• Organize and lead pre-shift briefings to ensure staff are informed and ready for their duties.
• Oversee staff scheduling and ensure adequate coverages for all areas of operation, including climbing activities, food and beverage services, and reception.
• Provide training and guidance on operational procedures, customer service, health and safety protocols, and climbing equipment usage.

Operational Management:

• Open and close the centre, ensuring it is clean, safe, and welcoming for customers.
• Supervise the daily operations of the centre, including climbing sessions, group bookings, events, and food and beverage services.
• Oversee booking systems, customer check-ins, and provide a smooth experience for all visitors.
• Ensure all operational areas meet cleanliness, safety, and quality standards.
• Resolve operational challenges promptly and efficiently, ensuring that any issues are addressed without affecting customer experience

Customer Service:

• Act as the primary point of contact for customer inquiries, concerns, and feedback, ensuring prompt and professional resolution.
• Ensure that all customers have an outstanding experience, from booking to participating in activities and using food and beverage services.
• Handle any complaints or issues raised by customers to ensure a high level of satisfaction.

Health and Safety:

• Ensure compliance with health, safety, and sanitation regulations across all areas of the centre.
• Lead and ensure staff are trained in emergency procedures and first aid protocols

Event and Session Management:

• Manage and oversee special events, group bookings, birthday parties, and climbing sessions to ensure smooth execution.
• Promote additional services such as courses, memberships, and special offers to customers

Administrative and Financial Management:

• Assist with stock control, ordering, and monitoring budgets for food and beverage operations.
• Provide administrative support to the Centre Manager, ensuring operational reports, schedules, and staff performance reviews are up to date

Personal Attributes:

• Ability to inspire, guide, and motivate teams to perform at their best.
• Flexibility to adjust to changing circumstances and handle multiple tasks or priorities.
• Passionate about delivering an excellent guest experience and resolving customer issues professionally.
• Ability to think on your feet, make quick decisions, and handle operational challenges effectively.
• Strong collaborative skills and the ability to foster a positive, cooperative work environment.

What We Offer:

• Competitive salary and career growth opportunities in a growing business.
• Full training and ongoing development.
• Free climbing access to all Pinnacle sites and exclusive discounts on gear

Work Location: In person, Northampton
Expected Hours: 36 - 40 hours per week (day shifts, evenings, weekends, holidays