Receptionists - Travel the World!

Receptionists - Travel the World!

Imagine working for the leading spa operator on board luxury cruise ships. Apply today and make your dream a reality. OneSpaWorld operates spas on over 190 luxury cruise ships sailing the seven seas from California to Hong Kong, Alaska to South America. Work your way around the world with us.

Embark on an exciting journey with our dynamic spa team as a Spa Receptionist, becoming the vital first impression for our valued guests onboard our premier cruise ships. This unique role offers an exceptional opportunity to contribute to a luxurious spa environment while traveling to captivating destinations and providing paramount customer service to an international clientele.

If you are a highly motivated and enthusiastic individual with a passion for providing outstanding customer service in a spa setting, we encourage you to apply.

Reports to: Spa Manager.

Job Summary:

The Spa Receptionist is the first point of contact for all spa guests, responsible for creating a welcoming and efficient experience. Key responsibilities include managing the reception area, providing exceptional guest service through phone and in-person interactions, accurately managing appointments and payments, and ensuring smooth spa operations.

Duties and Responsibilities:

• Adhere to the established work schedule, ensuring punctuality for all shifts.
• Serve as the primary representative of the spa, embodying a professional and welcoming demeanour.
• Proactively greet all guests upon arrival and warmly acknowledge them upon departure, ensuring a positive and professional interaction
• Efficiently and accurately manage spa appointments, including scheduling, rescheduling, and cancellations, utilizing the booking system.
• Provide comprehensive information to guests regarding spa treatments, packages, services, facilities, and operating hours, addressing inquiries effectively.
• Proficiently operate the spa's Point of Sale (POS) system and other relevant technology for transactions and record-keeping. (training will be provided)
• Answer all telephone calls promptly and professionally, ensuring a personalised and positive experience for guests.
• Proactively promote spa treatments, services, retail products, seminars, and current promotions to maximize sales opportunities.
• Work with the different Spa teams to ensure a cohesive, collaborative and successful Spa team.
• Address guest inquiries and concerns with professionalism, empathy, and courtesy, striving for effective resolution.
• Provide accurate, timely, and appropriate responses to all guest requests, proactively working to ensure complete satisfaction.
• Maintain a clean, safe, organized, and fully stocked reception area, adhering to hygiene and safety standards.
• Demonstrate the ability to work independently and remain at the reception desk for scheduled periods.
• Maintain a positive and professional attitude, contributing to a collaborative and positive team environment.
• Actively participate in all required training sessions and staff meetings to stay informed and enhance skills.
• Provide support in various areas of spa operations as directed by management.
• Promptly communicate any relevant incidents or concerns involving staff or guests to management.