Sales Consultant - Piccadilly, London

Sales Consultant - Piccadilly, London

Location: Piccadilly / SW1Y - On-site, full time
Hours: 40 hours per week
Contract: 3-month fixed term (potential to go permanent)
Salary: £28,000 base + £12,000 OTE (£1,000/month commission)

About Reformer Collective London

Reformer Collective London is redefining the boutique wellness experience — bringing together premium Pilates, movement, and mindful living in the heart of Piccadilly. We are driven by excellence, community, and a deep passion for helping our members feel their best.

As a Sales Consultant, you’ll be an ambassador for our brand - driving membership growth, building long-term client relationships, and ensuring every touchpoint reflects the high standards of Reformer Collective.

Key Responsibilities

Sales & Conversion

• Manage and convert inbound leads, trials, and enquiries into active memberships.
• Conduct engaging consultations, tours, and follow-ups to maximise conversion.
• Proactively generate new business through local partnerships, events, and referrals.
• Collaborate with the Head of Membership to deliver pricing, campaigns, and promotions aligned with quarterly targets.  

Client Experience & Retention

• Deliver an exceptional, personalised experience for all prospects and members.
• Maintain strong relationships with existing members to encourage renewals and referrals.
• Partner with the operations and marketing teams to ensure consistent brand messaging and service excellence.

Reporting & CRM Management

• Maintain accurate, up-to-date lead and member records within the CRM (ie, Mariana Tek and Contrast).
• Prepare weekly sales and pipeline reports for review with the Head of Membership.
• Monitor and analyse sales metrics to identify performance trends and areas for improvement.  

Brand & Event Support

• Represent Reformer Collective at in-studio events, local activations, and corporate partnerships.
• Support brand visibility initiatives designed to drive community engagement and membership growth.